Frequently Asked Questions :
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Q: I have made an Internet Reservation on the Jolly Pirate site, how and when will it be confirmed? - Click here for the Answer |
| A: You can expect an email with your confirmation between 24-48 hours. During business hours, it is not uncommon to receive your confirmation within 1-2 hours. |
| Q:How do I know that Jolly Pirates has received my Website Reservation? - Click here for the Answer |
| A: Once you have submitted your reservation on the Jolly Pirates Online Reservation Form, you should receive a Thank You message. Within 48 Hours you will receive by email, your confirmation of your date with directions on how to get to MooMba Beach, Jolly Pirates Departure area. |
| Q: Is the Jolly Pirates Reservation Form secure? - Click here for the Answer |
| A: YES! Our site is safe and secure. |
| Q: When making an Online Internet Reservation on the Jolly Pirates website, when will my credit card be charged? - Click here for the Answer |
| A: Your credit card will be charged on the day you receive your confirmation of payment. |
| Q: Which credit cards are accepted for payment when making Online Internet Reservations? - Click here for the Answer |
| A: The Jolly Pirates accepts Master Card, Visa and Discover. |
| Q: How far in advance is it recommended to make my Internet Reservation? - Click here for the Answer |
| A: To avoid disappointment, please make your reservations in advance. When have chosen the dates you would like to join us. The Jolly Pirates does not have a time limit from when you can make an Internet Reservation. |
| Q: We are in Aruba for only one day and the Reservation form requests that I fill in an alternate date? - Click here for the Answer |
| A: If you are on a cruise ship and/or have only one day that you are able to join our cruise, please fill in the same date where the form asks you for the Preferred AND the Alternate Date. If the date you have chosen is not available you will receive a message shortly. |
| Q: Is it necessary to reconfirm my reservation when I arrive in Aruba? - Click here for the Answer |
| A: No. Once you have received your Online Confirmation of your reservation, you are confirmed. If it is convenient you can print out your confirmation message to bring along at check – in. |
| Q: I have heard about several discount offers available for Jolly Pirates Cruises. How do I save the most money? - Click here for the Answer |
| A: Reserving your tickets on the Jolly Pirates Website ensures the very best discount available. You will save 12% off of your tickets when you reserve in advance, by using the Jolly Pirates Internet Reservation Form. Please understand that other discount and savings offers, may not be combined. Reserving online with the Jolly Pirates Website Reservation Form will give you the most savings. |
| Q: Are the Jolly Pirates Tours appropriate for Children? - Click here for the Answer |
| A: Children of all ages are appropriate and welcome aboard all Jolly Pirates Cruises. Children up to 4 years of age will be complimentary guests. Children 5 - 10 ten years old will be charged only 50% of the tour price. When you fill in the appropriate boxes on the Online Reservation Form you will be charged correctly. |
| Q: Can I also make Private Charter Reservations online by using the Internet Reservation Form? - Click here for the Answer |
| A: Because requests and needs will vary, it is best to use the Contact Form to send in your query about Private Charter Quotations. |
| Q: Can I renew my wedding vows aboard the Jolly Pirates Ships? - Click here for the Answer |
A: Vow renewals are a popular trend aboard the Jolly Pirates Ships. At no additional fee the Jolly Pirates Captains can include a light-hearted, fun ceremony right aboard any cruise of your choice. You can choose to surprise your spouse or plan with the Jolly Pirates in advance.
If you are looking for a more personal vow renewals with your own guest list, please send us a message and we would be happy to arrange this for you. |
| Q: Can I get married aboard the Jolly Pirates Ships? - Click here for the Answer |
A: Civil marriages are possible in Aruba and legally must take place at the Civil Town House. Couples may also arrange a romantic celebration on the Jolly Pirates Ships.
-Click here for more information-
Rehearsal parties and other Bridal Theme trips can be arranged as well. |
| Q: How do we find the Jolly Pirates Departure Point? - Click here for the Answer |
A: -The Jolly Pirates Ships depart from the area at MooMba Beach. MooMba Beach is located in Palm Beach by the high rise hotels and just between the Holiday Inn and the Marriott Resorts. You will see the large thatched roof tops at MooMba. Our guests meet us just beside the MooMba Bar at our Skull and Crossbones Pirate Shop.
From most of the high rise hotels you can walk to MooMba Beach.
-If you are coming by rental car from the cruise ship terminal or the low rise area hotel area, the Jolly Pirates offers lots of FREE parking in the parking lot at MooMba Beach. From the Low Rise Hotel area, you can drive north towards the high rise hotels and turn by the Jolly Pirates Billboard located after the Holiday Inn and Tony Roma’s Restaurant.
-If you are coming by public bus, from the cruise ship terminal or from the low rise hotel area you can expect a 15 minute ride and a fare of $1.25 per person each way. Get off the at the Holiday Inn bus stop. Walk through the resort and onto the beach. When you are facing the ocean, you will see MooMba’s large thatched roof tops to your right.
-If you are coming to the Jolly Pirates by taxi, from the low rise area, you can expect a ten minute ride and a $10 fare approximately. Please ask your driver to bring you to Jolly Pirates at MooMba Beach. |
| Q: What is the Jolly Pirates Refund Policy? - Click here for the Answer |
A: -Jolly Pirate cruises are non – refundable.
-There will be no refunds for passengers that are “no-shows” on the day of their trip.
-There will be no refunds for over sleeping, sunburns, change of heart or good/bad luck in the casino.
-By Management’s discretion, an exception can occur in the circumstance only of a medical type emergency.
-In the unlikely event of bad weather, if the ship experiences technical problems or for any circumstance your cruise would be cancelled you would receive a full refund. In the unlikely event that your cruise ship arrived late in port or not at all, your credit card will be refunded before you ask. |
| Q: Is it easy to get on and off the Jolly Pirates Ships? - Click here for the Answer |
| A: The Jolly Pirates Loading Vessel has an easy to use ramp with a small incline. The Jolly Pirates Crew will do their utmost to assist guests in walkers or wheelchairs to get through the sand and onto the Loading Vessel. Getting onto the ship from the Loading Vessel is one simple step.
When it is snorkel time, it is easy to walk up and down our very sturdy, steel ladder. Our ladder sits deep into the water with steps large enough for your foot. |
| Q: What is included in the Jolly Pirates Barbeque offered on the Sail, Snorkel, Swim and Swing Cruises? - Click here for the Answer |
| A: Chicken Kebabs, Ribs, Pasta Salad, Cole Slaw, Fried Banana Sliced Watermelon and Rolls |
| Q: Do you offer a variation of the BBQ which will work with my dietary needs and / or food allergies? - Click here for the Answer |
| A: When given advance notice, we can organize most anything with our Catering Team. |
| Q: Do you offer Vegetarian Meals? - Click here for the Answer |
| A: Yes. When given advance notice, the Jolly Pirates can arrange for a meal of Vegetarian Bean and Cheese Burritos with Guacamole, Tomato Salsa and Mexi Rice. |
| Q: What does Open Bar mean? - Click here for the Answer |
| A: There is no charge for unlimited drinks in the bar. |
| Q: Which Snorkel Sites do you visit? - Click here for the Answer |
| A: On the Jolly Pirates Snorkel Cruises you will visit the shallow reefs at Boca Catalina and Malmok. The 400ft, WWII German Shipwreck which sits in 60ft of water will be a snorkel visit also. |
| Q: What Snorkeling Gear is included in the Snorkel Cruises offered aboard the Jolly Pirates? - Click here for the Answer |
| A: Inflatable safety jackets along with Mask, Snorkel and Fins are included. |
| Q: Is there shade aboard? - Click here for the Answer |
| A: Yes, there is an enormous shade awning canopy on the ship which provides shelter from the sun and cushioned seating for your comfort. |
| Q: Is the Rope Swing offered on all of the Jolly Pirates Cruises? - Click here for the Answer |
| Q: What should I wear and bring aboard the Jolly Pirates Cruises? - Click here for the Answer |
| A: Please wear your swimsuit, bring a towel and sunscreen. |
| Q: Are there restrooms aboard your ships? - Click here for the Answer |
| A: Yes, there are two restrooms aboard. |
| Q: I forgot to pick up a Souvenir Jolly Pirate Tee Shirt. Can you mail one for me? - Click here for the Answer |
| A: Sorry, at this time we are not offering this service. |
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